Customer Support Representative

What you need to know:

Location: Middle River, MD
Pay: $18/hr.
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Position Type: Full-Time | Fully Onsite | Temp-to-Hire (90 Days)

About the Opportunity

Ultimate Staffing is partnering with a well-established logistics and transportation organization seeking a Customer Support Representative to join their Operations team.

This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment. The company is known for its supportive leadership, team-oriented culture, and commitment to employee growth and development. They value individuals who take pride in their work, communicate effectively, and contribute positively to the team.

What You'll Do

• Serve as a primary point of contact for customer questions, requests, and service-related issues
• Communicate with customers and internal teams to ensure timely and accurate resolution of concerns
• Investigate issues, identify solutions, and follow through to completion
• Monitor account activity and maintain accurate information within company systems
• Complete daily and weekly reporting as needed
• Support customer account management and operational processes
• Collaborate with team members to meet service expectations and department goals
• Assist with process improvements and special projects as assigned

What We're Looking For

• 1+ years of customer service, administrative support, account management, dispatch, logistics support, or related experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Strong attention to detail and accurate data entry skills
• Comfortable working with Microsoft Office, including Excel
• Ability to prioritize tasks in a fast-paced environment
• Professional, positive, and customer-focused approach
• Ability to work independently while also contributing to a team environment
• Strong problem-solving skills and willingness to learn

Why This Opportunity?

• Full-time schedule with consistent daytime hours
• Fully onsite position with a collaborative team environment
• Opportunity to gain experience within logistics and operations
• Supportive leadership and positive company culture
• Temp-to-hire opportunity with long-term potential for the right candidate
• Convenient location for candidates in Middle River, Essex, White Marsh, Dundalk, Perry Hall, and surrounding communities

We're seeking individuals who are dependable, detail-oriented, eager to learn, and committed to providing outstanding customer service. If that sounds like you, we'd love to hear from you!